Gui Cremerius

Well, it has been certainly a long time since I had the time to write something here, mostly due to lack of time, but also due to no exciting things to share in this space. Now I do have some good news, namely that I got a new position and with that a new challenge, and that is building the Service Portfolio Management practice.
As a first step, I went to the source: ITILv3, which is the latest version and it has a book about Service Strategy, so I´m starting to read that. I also had a chat with Gartner on this topic and I got several research papers to read now.

They recomended the following list:

• Designing Customer-Focused Service Portfolios
• Know the Difference Between Service Portfolios and Service Catalogs
• Toolkit: Best Practices in Developing an Infrastructure Service Portfolio
• Know Your Services; Know Your Customers
• Document the IT Service Portfolio Before Creating the IT Service Catalog
• Mature Your IT Service Portfolio
• Toolkit Decision Framework: Top 10 Evaluation Criteria for IT Service Portfolio Management Products and Vendors

If you know how Gartner works, then you know that I can´t share these papers with you.

So, there is plenty of stuff to read and hopefully I can share some of my findings with you.